Shipping Policy

Blakmaket Fair Trade Company offers shipping across the entire world. We offer an assortment of shipping services which provide faster delivery to enhance your overall shopping experience.

Shipping Time: Buyers are requested to please allow 2-3 business days to process your order. If your order is placed over the weekend or on a holiday, the processing time starts on the next business day. Standard Blakmaket shipping time after an order is processed is 5 -10 days at most.

For custom-made or personalized orders, we recommend you provide 7-10 days to process and ship your order. However, we strongly recommend you communicate with the vendor to have a clear idea on the processing timeline for personalized or custom-made items.

In the absence of a trade partnership between the vendor's country and buyer's, buyers should be aware that there might be customs duties and taxes to be paid upon delivery by the delivery company.

In order to be successful on Blakmaket.com, vendors are advised to keep the cost of shipping to an affordable range, twenty-five to thirty-five dollars preferably.

Tracking: Blakmaket vendors are required to provide buyers with a tracking number. This is important in the case of a loss of package so that the buyer can identify transactions in the case where they may want to request a cancellation and full refund. Buyers wanting to track their package can clink on the link: https://www.dhl.com/en/express/tracking.shtml 

N.B. Buyers are reminded that vendors have no control over any delays once a package has been shipped. Please be patient, we and our vendors will do everything within our control to ensure you receive your package.

Shipping Conditions: Sellers are encouraged to please take additional precaution when putting delicate/fragile packages together. Vendors should do everything to protect buyers' packages. Vendors and buyers are expected to catalogue evidence on every item they ship or receive, preferably in the form of a photograph or a video. In case of a dispute, Blakmaket requires video or photographic evidence.

Dispute Resolution/Reporting a product: Buyers and vendors are strongly encouraged to first exhaust all possible avenues available to them before contacting us.

Return Policy

Returns, Exchanges and Complaints: Buyers have 24 hours from the time they receive their package, to notify Blakmaket in the case of a return/exchange/complaint such as a damaged item or a wrong item that does not meet the descriptions online, a wrong size or color. Once that is done, the buyer shall have 48 hours after that notification to ship that item to: 1A-29 Tandem Rd, Concord, ON L4K 3G1, Canada. Any item shipped outside of that window shall not be processed. Note: Vendors who get 5 returns within a 30 days period will get a warning and vendors who get 10 returns within a 30 days period will have their account suspended. To process your returns or exchanges, go to: https://www.blakmaket.com/?returns 

Items Eligible for Returns & Exchanges: For an item to be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must not have been worn, washed, damaged or altered in any way. Any item returned or exchanged that fails to meet that standard shall not be processed. Your item must also be in the original packaging. Buyers are advised to allow up to 15 days to verify and approve any such requests and if approved, must allow 15 days for such funds to be transferred. Please note that undergarments, food items, masks, jewelry, cosmetics and arts & crafts do not qualify for returns.

Restocking Fees: Blakmaket shall charge buyers a 15% stocking fee on the total cost (cost of item only) for returned items for exchanges that resulted not as a vendor's making. The shipping of such returns or exchanges shall be borne by the buyer. The buyer shall have 24 hours to notify Blakmaket of their decision to return or exchange their item and thereafter, they shall have 48 hours to ship such item. Any items shipped outside of that window shall not be processed. Every buyer must provide a tracking number after shipping an item for a return or exchange to Blakmaket. Your item must also be in the original packaging.

Vendor's mistake: Should an exchange/return occur as a result of the vendor's misunderstanding of the order, the cost of shipping shall be borne by the vendor and such item shall be shipped to: 1A-29 Tandem Rd, Concord, ON L4K 3G1, Canada. Such items, upon arriving at our offices shall be considered clearance and once sold, Blakmaket shall charge a 15% commission. 

Note: Every item leaving a buyer as a return or exchange must be shipped to 1A-29 Tandem Rd, Concord, ON L4K 3G1, Canada, which will be verified and added to our clearance list. Your item must also be in the original packaging.

Note: Your return must include the receipt or proof of purchase. Buyers are reminded to keep proof of the condition of the package when received. Preferably a photograph or a video taken on a mobile device.

Blakmaket. Where such options have been exhausted, do not hesitate contacting Blakmaket immediately. In case of a dispute, Blakmaket requires video or photographic evidence.

Refund Policy

Unsatisfied Product? We are sorry to see that you are not satisfied with your item. If you are not entirely satisfied with your purchase, we are here to help. At Blakmaket, we are here to provide you with an outstanding experience and we would be glad to see you leave satisfied. Please do not hesitate letting us know how you feel and how we can best serve you.

If your returned or exchanged item is approved, we shall immediately notify you through your preferred mode of communication about the status of your refund.

When payment is initiated, a refund is issued to your credit/debit card, Bank account, Western Union or MoneyGram (or the original method of payment). Buyers are advised to allow about 15 business days depending on your card issuer’s policies.

Note: Returns and exchanges requested on the buyer's behest shall be charged a 15% restocking fee which shall be deducted from the total cost of the item.

If you have any questions regarding this return and refund policy, please do not hesitate to contact us.

Terms of Service

Introduction: These Website Standard Terms and Conditions (these “Terms” or these “Terms and Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Terms and Conditions.

Intellectual Property Rights: Other than the content you own, which you may have opted to include on this Website, under these terms, Blakmaket and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

Restrictions: You are expressly and emphatically restricted from all of the following:

  • Publishing any Website material in any media;
  • Selling, sub-licensing and/or otherwise commercializing any Website material;
  • Publicly performing and/or showing any Website material;
  • Using this Website in any way that is, or may be, damaging to this Website;
  • Using this Website in any way that impacts user access to this Website;
  • Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
  • Using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and Blakmaket reserves the right to every part of this website and may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain the confidentiality of such information.

Payment for Services: Services fees are invoiced in full upon receipt of an order, except as otherwise specified on the applicable Services Schedule. The fees specified in the Services Schedule are the total fees and charges for the Services and will not be increased during the term of the Services Schedule except as the parties may agree in writing. Client is responsible for all applicable federal, state and local sales, use or other taxes due on the Services rendered hereunder, except for taxes based on income. If any change affects the time or cost of performance under the applicable Services Schedule, an adjustment in the time and/or compensation to be paid thereunder shall be agreed to in writing by the parties before such modification shall be effective.

Credit Check: You consent to a soft credit check in using this Website and/or the services featured on it. A “soft” credit check means that there is no credit decision being made. We reserve the right to approve or deny clients based on this soft credit check at our sole discretion. In applying to be a client of our company, you give us permission to view financial information such as credit card usage, APR percentage, etc.

Termination by User: You may quit this agreement in writing with an explanation at any time in your sole discretion

Payment of Bills: You agree to pay all bills on time or have the debt sold when 60 days past due to a collection agency. From that point, you will need to work with the collection agency to negotiate a payment schedule.

Your Content: In these Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to your Content, by displaying it, you grant Blakmaket a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. 

Your content must be your own and must not be infringing on any third party’s rights. Blakmaket reserves the right to remove any of Your Content from the Website at any time, for any reason, without notice.

No Warranties: THIS WEBSITE IS PROVIDED “AS IS”, WITH ALL FAULTS, AND BLAKMAKET MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND RELATED TO THIS WEBSITE OR THE MATERIALS CONTAINED ON THIS WEBSITE. ADDITIONALLY, NOTHING CONTAINED ON THIS WEBSITE SHALL BE CONSTRUED AS PROVIDING CONSULTATION OR ADVICE TO YOU.

Limitation of Liability: IN NO EVENT SHALL BLAKMAKET, NOR ANY OF ITS OFFICERS, DIRECTORS AND EMPLOYEES, BE LIABLE TO YOU FOR ANYTHING ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE, WHETHER SUCH LIABILITY IS UNDER CONTRACT, TORT OR OTHERWISE, AND BLAKMAKET, INCLUDING ITS OFFICERS, DIRECTORS AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL LIABILITY ARISING OUT OF OR IN ANY WAY RELATED TO YOUR USE OF THIS WEBSITE.

Indemnification: You hereby indemnify Blakmaket to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

Severability: If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provision shall be deleted without affecting the remaining provisions herein.

Variation of Terms: Blakmaket is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing the use of this Website.

Assignment: Blakmaket shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement: These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Blakmaket and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

Governing Law: These Terms will be governed by and construed in accordance with the laws of the Province of Ontario and the laws

of Canada in force in Ontario and you submit to the non-exclusive jurisdiction of the courts located in Ontario and Canada for the resolution of any disputes.

Arbitration: Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial [or other] Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Blakmaket and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

Collection of Your Personal Information:

We may collect anonymous demographic information, which is not unique to you, such as your age, race, gender, geographic region, among others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our website; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our website. To wit, we will use your personal information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

Use of Your Personal Information:

We collect and use your personal information to operate our website and deliver the services you have requested. We may also use your personally identifiable information to inform you of other products or services available from us and our affiliates.

Sharing Information with Third Parties:

We do not sell, rent or lease our customer lists to third parties.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us or the website; (b) protect and defend our rights or property; and/or (c) act under exigent circumstances to protect the personal safety of our users or the public.

Tracking User Behavior:

We may keep track of the websites and pages our users visit, in order to determine what services are the most popular. This data is used to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information:

Information about your computer hardware and software may be automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of our website.

Children Under Thirteen:

We do nor knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out and Unsubscribe form Third Party Communications:

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners by contacting us here: sales@blakmaket.com.

Changes to this Statement:

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the site and/or services available through this website after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information:

We welcome your questions or comments regarding this Privacy Policy. If you believe that we have not adhered to this Statement, please contact us at sales@blakmaket.com.

Vendor Agreement

This Vendor Agreement (hereinafter called “Agreement”) is entered into between Enrich Network (DBA blakmaket.com) (hereinafter referred to as the “Merchant”) of 29 Tandem Road, Suite 1A Concord, Ontario L4K 3G1 and all persons, parties and legal entities who sign up to sell their products on www.blakmaket.com (hereinafter called the “Vendor”).

WHEREAS, Blakmaket.com is engaged in the business of ecommerce, and the vendor is a seller of products on Blakmaket.com’s website.

NOW, THEREFORE, it is agreed that:

Vendor agrees to offer products and/or services for sale on Merchant’s ecommerce website (hereinafter called “website”) to Merchant’s customers.

Vendor agrees to pay to Merchant a commission of 10% on all sales conducted by Vendor on Merchant’s website.

Vendor agrees to comply with Merchant’s product and service quality requirements for all products and/or services sold by Vendor on Merchant’s website.

Vendor agrees to comply with all applicable local laws pertaining to the products and/or services being sold on Merchant’s website.

Merchant agrees to comply with all applicable laws in Canada pertaining to Vendor’s sales on Merchant’s website.

Merchant agrees to actively advertise its website in all global markets which Merchant deems to be potentially amenable to Vendor’s products and/or services. The Vendor will not bear or share any advertisement costs for such advertisement campaigns.

Payment Processing:

Merchant accepts the following forms of payment: American Express, Apple Pay, Master Card, PayPal, and Visa.

Sales tax will be added to the price of purchases as required by the jurisdiction where purchase was made. Merchants may change prices at any time, and all payments shall be in U.S. dollars.

Fees:

Vendor agrees to provide current, complete, and accurate account information for payment of all fees due to Merchant and further agrees to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that Merchant may complete the transaction and contact Vendor as needed.

Payouts to Vendor:

Vendor agrees to set up a payment method within the options provided by Merchant to receive payouts from inventories sold. Vendor agrees to pay all charges at the prices then in effect for services received from Merchant, as well as any applicable shipping fees. Vendor authorizes Client to charge its chosen payment method provided for any such amounts upon placing the order. If the order is subject to recurring charges, then Vendor consents to Merchant charging the payment method on a recurring basis without requiring Vendor’s prior approval for each recurring charge, until such time as Vendor cancels the applicable order. Merchant reserves the right to correct any errors or mistakes in pricing, even if it has already requested or received payment.

Merchant reserves the right to refuse any order placed through the website, and may, in its sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. Merchant reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, re-sellers, or distributors.

Merchant will pay out the vendor’s gross receipts (minus the commission) on every Wednesday using the payment method accepted by the Vendor. Merchant shall hold initial payouts to Vendor for three weeks, to give Merchant time to ensure Vendor is complying with this Agreement. Vendor has until midnight on the preceding Tuesday to update its account to receive the payment on Wednesday. Any transactions completed after that time will be paid the following Wednesday. Merchants shall make payouts to vendors for accounts with credits on or above $100. Any pay outs below $100 placed at vendor’s request shall incur additional charges.

Indemnification:

  • Vendor agrees to indemnify and hold Merchant harmless from all claims, losses, expenses, fees including attorney fees, costs and judgements that may be asserted against Merchant that result from the acts or omissions of Merchant and/or Merchant’s employees, agents, or representatives.
  •  
  • Default:

The occurrence of any of the following shall constitute a material default under this Agreement:  

  • The failure to make a required payment when due

The insolvency or bankruptcy of either party

  • The subjection of any of either party’s property to any levy, seizure, general assignment for the benefit of creditors, application, or sale for or by any creditor or government agency.
  • The failure to make available or deliver the Services in the time and manner provided for in this Agreement.

 

Remedies: In addition to all other rights a party may have available according to law, if a party defaults by failing to substantially perform any provision, term or condition of this Agreement (including without limitation the failure to make a monetary payment when due), the other party may terminate the Agreement by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have 5 business days from the effective date of such notice to cure the default(s). Failure to do so within such time shall result in the automatic termination of this Agreement.

Force Majeure: If performance of this Agreement or any obligation under it is prevented, restricted, or interfered with by causes beyond either party’s reasonable control (“Force Majeure”), and if the party unable to carry out its obligations gives the other party prompt written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lockouts, work stoppages, or other labor disputes, or supplier failures. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

Arbitration: Any controversies or disputes arising out of or relating to this Agreement shall be resolved by the binding laws of the Province of Ontario and the laws of Canada in force in Ontario. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this Agreement. In the event the parties are unable to agree to such a selection, each party will select an arbitrator, the two of whom shall preside jointly over the matter. The arbitration shall take place at a location that is reasonably central, and located between the parties, or otherwise mutually agreed upon by the parties, including synchronous online meeting platforms such as Zoom. All documents, materials, and information in the possession of each party that are in any way relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after the notice of arbitration is served. The arbitrators shall not have the authority to modify any provision of this Agreement or to award punitive damages. The arbitrator(s) shall have the power to issue mandatory orders and restraint orders in connection with the arbitration. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction. The agreement to arbitration shall be specifically enforceable under the prevailing arbitration law. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this Agreement.

Entire Agreement: This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.

Severability: If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.

Amendment: This Agreement may be modified and amended in writing, if the writing is signed by the party obligated under the amendment.

Governing Law: This Agreement shall be construed in accordance with the laws of the Province of Ontario and the laws of Canada in force in Ontario.

Notice: Any notice or communication required or permitted under this Agreement shall be sufficiently given if delivered in person or by certified mail, return receipt requested, to the address set forth in the opening paragraph or to such other address as one party may have furnished to the other in writing. Blakmaket.com is not responsible for the product images used by its vendors. Please contact us via e-mail on: sales@blakmaket.com if you have any complaints or concerns.

Waiver of Contractual Right: The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Assignment: Neither party may assign or transfer this Agreement without the prior written consent of the non-assigning party, which approval shall not be unreasonably withheld.

Signatories: This Agreement shall be binding and thereby take effect from the moment the Vendor signs up to be a vendor on the www.blakmaket.com e-commerce platform.